If you have an account on our website, congrats – you’re already in the Circle! If not, simply create an account with your email and a password, and you’ll automatically start earning points. (You might even get a little bonus just for signing up 😉). Being in the Circle means we’ll keep track of your points and rewards for you; you can check your balance anytime in your account dashboard.
We’ve set up lots of ways for you to earn points – or as we affectionately call them, Care Points. Here’s how you can rack up the rewards:
(Note: Points might take a day or two to appear in your account after an activity, especially for purchases (they usually show up when your order ships). If something hasn’t been credited, just reach out and we’ll sort it out. Also, points have no cash value and are just for rewards )
Now for the fun part – using your points! You can redeem your Care Points for rewards when you shop. Here’s what you can get:
There’s no pressure to use points right away – you can save them up for a big reward, or enjoy little discounts frequently. Points are typically valid for at least a year from when earned; we’ll notify you if any are nearing expiration. When you redeem, it uses older points first.
Generally not as long as the program is active. If we ever foresee a change, we’ll inform you well in advance. We want you to use and enjoy them, not stress about them expiring.
Yes, you can use your points redemption along with a promo code or sale. However, some promos might not combine (our system will let you know). We try to be generous though.
If you return something, the points you earned from that purchase will be deducted. If you redeemed points on an order that you return, we’ll reinstate the points to you. We ensure you’re not penalized unfairly – it’s as if the transaction didn’t happen.
Not at the moment. Points are tied to your account. But maybe in future we’ll allow gifting points. For now, you could always use your points to get a discount code and give that code to someone else to use – that’s a clever workaround if you’re feeling generous.
By participating in Your Care Circle, you agree to the basic terms (no cheating, no creating fake accounts, etc.). If we ever have to adjust the program or end it, we’ll do so fairly and let you redeem outstanding points. But our intention is to keep this running and evolving with our amazing community. We built this program on trust and goodwill. It’s honestly our joy to give back to you all in this way.
We hope you enjoy being in the Circle. We designed it to be straightforward and rewarding – basically, you get more when you engage more with us, in whatever way that is. It’s our little way of high-fiving you for being an awesome part of The Process.
Any suggestions to make our loyalty program better? We’re all ears. This is your Care Circle, after all.
